for Hémera Charter
Last Updated: May 2026
This Cancellation & Refund Policy governs all bookings made through:
By completing a reservation through the Platform, customers acknowledge and accept this Policy in full.
This Policy applies to:
To confirm a booking, customers may be required to pay:
Reservation deposits are considered:
non-refundable booking and reservation fees
used to secure:
More than 14 Days Before Departure
If the customer cancels more than fourteen (14) days before the scheduled charter date:
Refund eligibility remains subject to:
⸻
Between 14 Days and 72 Hours Before Departure
If cancellation occurs between fourteen (14) days and seventy-two (72) hours before departure:
Additional amounts paid may be partially refundable at the discretion of the operator or Hémera Charter.
⸻
Less than 48 Hours Before Departure
If cancellation occurs less than forty-eight (48) hours before departure:
No refunds, credits, or compensation shall be issued.
⸻
No-Show
Failure to appear:
shall be considered a no-show.
In such cases:
Customer delays do not extend:
Operators may shorten or cancel the experience when delays significantly impact operational scheduling.
No refund shall be granted for lost time caused by customer delay.
Maritime activities are inherently dependent on weather and sea conditions.
Refunds or rescheduling due to weather shall only apply when:
The following do NOT qualify for refunds:
In approved weather-related cancellations, Hémera Charter or the operator may offer:
The final decision remains at the discretion of the operator and Hémera Charter.
In rare situations, bookings may be cancelled by:
Possible reasons include:
In such cases, customers may receive:
Hémera Charter shall not be liable for:
No refunds or compensation shall be required in situations beyond reasonable control, including:
Approved refunds may require:
Transaction fees and currency conversion costs may be deducted where applicable.
Customers agree not to initiate unjustified payment disputes or chargebacks.
Fraudulent or abusive chargeback activity may result in:
Requests to:
remain subject to:
By completing a booking through Hémera Charter, customers confirm that they:
this Cancellation & Refund Policy in full.
For cancellation or refund inquiries:
Hémera Charter
Palma de Mallorca, Spain
Email: support@hemeracharter.com
Website: https://hemeracharter.com
