PRIVACY POLICY

PRIVACY POLICY

for Hémera Charter

Last Updated: May 2026

Introduction

This Privacy Policy explains how Hémera Charter (“Hémera Charter”, “Company”, “we”, “our”, or “us”) collects, uses, stores, and protects personal data when users access or use the Platform and related services available through:

https://hemeracharter.com

Hémera Charter is committed to protecting your privacy and complying with:

  • the General Data Protection Regulation (GDPR),
  • Spanish data protection legislation,
  • and applicable European Union privacy laws.

By using the Platform, you acknowledge and accept the practices described in this Privacy Policy.

Data Controller

The data controller responsible for processing personal information is:

Hémera Charter

Palma de Mallorca, Spain

Email: privacy@hemeracharter.com

Website: Hémera Charter

Information We Collect

We may collect and process the following categories of personal data:

Personal Identification Information

  • Full name
  • Date of birth
  • Nationality
  • Phone number
  • Email address
  • Billing address
  • Passport or ID information when legally required

Booking & Transaction Information

  • Reservation details
  • Vessel preferences
  • Charter dates
  • Payment status
  • Deposit information
  • Communication history

Technical & Usage Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Cookies and analytics data
  • Website interaction behavior

Payment Information

Payments may be processed through third-party payment providers.

Hémera Charter does not store complete credit card information on its servers.

Payment providers may independently process:

  • billing data,
  • transaction identifiers,
  • fraud prevention information,
  • and financial verification data.

How We Use Personal Data

We use personal data for the following purposes:

  • processing bookings and reservations,
  • customer support,
  • payment handling,
  • fraud prevention,
  • identity verification,
  • legal compliance,
  • operational communications,
  • marketing communications (where consent is given),
  • improving platform functionality,
  • analytics and performance monitoring.

Legal Basis for Processing

Under GDPR, Hémera Charter processes personal data based on:

Contractual Necessity

To fulfill bookings and provide services.

Legal Obligations

To comply with maritime, tax, accounting, and legal requirements.

Legitimate Interests

To improve services, prevent fraud, and maintain platform security.

Consent

For optional marketing communications and non-essential cookies.

Sharing of Data

Personal information may be shared with:

  • boat owners/operators,
  • captains and charter companies,
  • payment providers,
  • legal authorities when legally required,
  • IT service providers,
  • hosting providers,
  • analytics providers,
  • insurance partners where applicable.

We do not sell personal data to third parties.

International Data Transfers

Some service providers may process data outside the European Economic Area (EEA).

When international transfers occur, Hémera Charter ensures appropriate safeguards are implemented in accordance with GDPR requirements.

Data Retention

Personal data is retained only for as long as necessary to:

  • provide services,
  • comply with legal obligations,
  • resolve disputes,
  • enforce agreements,
  • and maintain legitimate business records.

Retention periods may vary depending on:

  • tax regulations,
  • maritime obligations,
  • accounting laws,
  • or legal claims.

User Rights Under GDPR

Users located in the European Union have the right to:

  • access personal data,
  • correct inaccurate information,
  • request deletion of data,
  • restrict processing,
  • object to processing,
  • request data portability,
  • withdraw consent at any time,
  • lodge complaints with supervisory authorities.

Requests may be submitted to:

privacy@hemeracharter.com

Security Measures

Hémera Charter implements reasonable technical and organizational measures to protect personal data against:

  • unauthorized access,
  • disclosure,
  • alteration,
  • misuse,
  • or destruction.

However, no online transmission or storage system can be guaranteed as completely secure.

Cookies & Tracking Technologies

The Platform uses cookies and similar technologies for:

  • website functionality,
  • analytics,
  • user experience optimization,
  • security,
  • and marketing purposes.

Users may manage cookie preferences through browser settings or cookie banners.

Please refer to the Cookie Policy for detailed information.

Marketing Communications

Users may receive marketing communications only where:

  • consent has been provided,
  • or permitted by applicable law.

Users may unsubscribe at any time through:

  • email unsubscribe links,
  • or by contacting Hémera Charter directly.

Third-Party Links

The Platform may contain links to external websites or third-party services.

Hémera Charter is not responsible for:

  • external privacy practices,
  • third-party content,
  • or independent websites.

Users are encouraged to review third-party privacy policies separately.

Minors

The Platform is not intended for individuals under the age of 18.

Hémera Charter does not knowingly collect personal data from minors.

Changes to this Privacy Policy

Hémera Charter reserves the right to update or modify this Privacy Policy at any time.

Updated versions become effective upon publication on the Platform.

Users are encouraged to review this page periodically.

Contact Information

For cancellation or refund inquiries:

Hémera Charter

Palma de Mallorca, Spain

Email: support@hemeracharter.com

Website: https://hemeracharter.com

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MALLORCA

Puerto de Soller

Port of Andratx

Cala d'Or

Puerto Portals